Stanford West Apartment Care and Use of Your Home
Frequently Asked Questions For Moving Out
Q. When I move out of my apartment will money be taken out of my security deposit for cleaning and damages?
A. The security deposit is held for the duration
of time that the resident resides in the apartment. In the event that the
leased apartment is vacated and there is damage to the unit, part or all of the
deposit may be withheld for cleaning or repairing damage caused by the
resident.
Q. Where in the lease does it state that it is
my responsibility to clean?
A. Lease Addendum H: Security Deposit Agreement, paragraph 3.D.
Please pay particular attention to the following:
§ Once the apartment is vacated all carpets must be vacuumed. Professional carpet cleaning will be arranged by the property and the charge will be deducted from your security deposit.
§ If there are stains on any portion of the carpet and they cannot be removed by a professional cleaner the entire carpet may have to be replaced. Tears, rips or holes in the carpet cannot be ‘patched’. If tears, rips or holes are found, the entire carpet will be replaced.
§ Pet stains are considered damage and the entire carpet will be replaced.
§ If there are stains on any wall that require more than basic touch-up painting or patching, the resident will be charged for the cost of repairing and/or repainting all or part of the wall.
§ All appliances must be in the same condition as they were in when the resident moved into the unit. The entire appliance, as well as the surface surrounding it must be thoroughly cleaned.
§ It is the resident’s responsibility to notify management when an appliance in the unit is not working properly.
§ Patios should be swept and cleared of all belongings.
§ Garages and carports should be swept. Oil slicks should be treated with an absorbent. If shelving is put up in a garage, the resident will be assessed a charge for removing it and repairing holes left in the wall.
Q. What should I do if my movers damage
something?
A. Any damage that occurs to the apartment is the responsibility of the resident. Should any damage to the apartment be the fault of movers, you should contact the moving company directly.
Q. What utilities
do I need to have shut off when I move out?
A. You are responsible for notifying all service
providers. This includes The City of Palo Alto, phone, cable, and internet
service providers. Your final water bill will be received by the property and deducted
from your security deposit. You do not have to call Conservice
to cancel service.
Q. When should
I expect to receive my deposit statement and any security deposit refund?
A. You should receive your deposit statement
and any security deposit refund in the mail in three weeks.
Q. What happens
during the initial inspection?
A. You are entitled to an initial inspection up to two
weeks prior to your scheduled move out.
The lessor and resident walk through the apartment to determine what
damages if any, have occurred in the apartment and will need repairing. The purpose of the initial inspection is to
give the resident an opportunity to remedy any identified deficiencies in order
to avoid deductions from the security deposit.
Q. How do you determine
what is deducted from the deposit due to pet damage?
A. Residents will be charged for anything that is above
and beyond normal wear and tear, eg.urination on
carpets, chewing or scratching of any structures within the apartment,
permanent stains, or any pest control deemed necessary.